FAQs

Frequently Asked Questions
Have a question about your order? You may find the answer below. If you need additional assistance, our team is happy to help.

What currency are your prices listed in?
All prices on our website are listed in USD (United States Dollars).

When will my order ship?
We work hard to process orders as quickly as possible.
Production time: 4–7 business days
Shipping time: 15–21 business days (average)
Once your order has shipped, tracking information will be sent within 3–5 business days.
If you have not received tracking details after 7 business days from shipment, please contact us at Hello@princeofpentacles.com.

What is your return policy?
We offer a 30-day return policy for defective or damaged items.
If your item arrives damaged or defective:
Contact us within 30 days of delivery
Return the item at your expense
Once received, we will issue a full refund of the original purchase amount
Please include your name and order number with your return to ensure proper processing.
Note: If your package is already in transit, you must wait for it to arrive before initiating a return.

Can I cancel my order?
Yes — orders may be canceled at no penalty if the request is made before the order ships.
If your order has already shipped, you will need to follow our return process once it arrives.

I entered the wrong shipping address. What should I do?
If you notice an error in your shipping address:
Reply immediately to your order confirmation email
Email us at Hello@princeofpentacles.com
Address changes can be made within 24 hours of placing your order.
After 24 hours, we cannot guarantee modifications, and refunds will not be issued for incorrect addresses submitted at checkout.

How long does shipping take?
Shipping times vary depending on your location.
Average shipping: 15–25 business days
Orders may ship from different fulfillment centers worldwide.
You will receive tracking information once your order has been processed and shipped.

I have a question that wasn’t answered here.
We’re here to help.
Please email Hello@princeofpentacles.com, and our team will respond as quickly as possible.
To receive the fastest service, include:
Your full name
Your order number
A clear description of the issue
We appreciate your patience and look forward to assisting you.